This Privacy Policy explains how Ghoroa Hotel and Restaurant ("Ghoroa", "we", "our", or "us") collects, uses, shares, and protects information when you use the Ghoroa food delivery Android application and related services (the "App").
The App is designed for ordering food from Ghoroa Hotel and Restaurant, managing restaurant orders, supporting delivery riders, and allowing authorized staff or owners to manage restaurant operations.
1. Information We Collect
We may collect the following categories of information:
- Account information: phone number, name, email address if provided, profile details, role type, and Firebase user ID.
- Authentication information: phone verification status and authentication tokens managed by Firebase Authentication.
- Order information: cart items, selected food items, customizations, order notes, order totals, coupons, delivery fee, payment method, order history, and order status.
- Delivery address information: saved address labels, street or area details, city, landmark details, and optional map coordinates if you provide them.
- Delivery rider location: live latitude, longitude, heading, and update time for rider accounts while they are online or actively delivering an order.
- Device and app information: app version, device model, operating system version, notification token, diagnostics, crash reports, and analytics events.
- Reviews and support information: ratings, comments, support requests, and any information you choose to send us.
2. How We Use Information
We use the information we collect to:
- Create and manage user accounts.
- Verify phone numbers and protect against unauthorized access.
- Show menus, manage carts, and process Cash on Delivery food orders.
- Send order updates, delivery notifications, and restaurant announcements.
- Allow restaurant staff to accept, reject, prepare, and complete orders.
- Allow delivery riders to accept deliveries and share live delivery progress with customers.
- Display live delivery status and estimated delivery updates.
- Improve app reliability, diagnose crashes, and understand app usage.
- Prevent fraud, abuse, unauthorized access, and policy violations.
- Comply with legal, tax, accounting, and safety requirements.
3. Location Information
Customers may provide delivery address information and optional map location details to help us deliver orders accurately. Delivery riders may share live location while online or handling an active delivery.
Rider live location is used to help the restaurant manage deliveries and to show customers the progress of their active order. We do not use rider live location for unrelated advertising.
4. Payment Information
The App currently supports Cash on Delivery (COD). We do not collect or store credit card, debit card, mobile wallet, or bank account details in the App. If online payments are added later, this policy will be updated before those features are launched.
5. Notifications
We use Firebase Cloud Messaging to send push notifications, including order status updates, delivery updates, restaurant alerts, and occasional offers or announcements. You can manage notification permissions from your Android device settings.
6. Analytics and Crash Reporting
We may use Firebase Analytics and Firebase Crashlytics to understand app usage, measure feature performance, and fix crashes or errors. Analytics data is used in aggregate where possible and helps us improve reliability and customer experience.
7. How We Share Information
We do not sell your personal information. We may share information only as needed with:
- Restaurant staff and admins: to prepare and manage orders.
- Delivery riders: to deliver orders and contact customers when needed.
- Customers: limited rider and order progress information for active deliveries.
- Service providers: Firebase, Google Cloud, Google Maps, and other infrastructure providers that help operate the App.
- Legal or safety authorities: when required by law or necessary to protect rights, safety, or prevent fraud.
8. Third-Party Services
The App may use services provided by Google and Firebase, including:
- Firebase Authentication
- Cloud Firestore
- Firebase Cloud Storage
- Cloud Functions for Firebase
- Firebase Cloud Messaging
- Firebase Analytics
- Firebase Crashlytics
- Google Maps Platform
These providers process information according to their own privacy policies and security practices.
9. Data Retention
We keep information for as long as needed to provide the App, maintain order history, support customer service, comply with legal requirements, and resolve disputes. Some order and transaction information may be kept for accounting and business record purposes.
Live rider location is intended for active delivery use and operational tracking. It may be overwritten regularly and is not intended to be kept indefinitely as a full movement history.
10. Security
We use Firebase security rules, authentication, role-based access, and Google Cloud infrastructure protections to help secure data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Choices and Rights
Depending on your location and applicable law, you may request to:
- Access certain personal information we hold about you.
- Update your profile, name, email, or saved addresses.
- Delete saved addresses from the App.
- Disable notifications through Android settings.
- Request account deletion, subject to legal or business record requirements.
12. Account Deletion
To request deletion of your account, contact us using the contact details below. We may need to retain some order records where required for legal, tax, accounting, dispute, fraud prevention, or safety purposes.
13. Children's Privacy
The App is not intended for children under the age required by local law to use online services without parental consent. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us so we can review and take appropriate action.
14. International Processing
Information may be processed using Firebase and Google Cloud systems in locations outside your country. By using the App, you understand that information may be processed and stored where our service providers operate.
15. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and may provide notice through the App or website.
16. Contact Us
If you have questions about this Privacy Policy, data use, or account deletion, contact:
Ghoroa Hotel and Restaurant
Email: support@ghoroa-restaurant.web.app
Website: https://ghoroa-restaurant.web.app
Before submitting this page for final verification, replace the email above with your real support or business email address.